Wholesale Inquiries

Customer Care Policy for Nola Filipino Spices

At Nola Filipino Spices, we are committed to delivering the finest Filipino ingredients and spices to your doorstep with excellent customer service. We value every customer and aim to provide a seamless shopping experience. This Customer Care Policy outlines our approach to customer service, returns, shipping, and satisfaction guarantees.

1. Customer Service Commitment

We prioritize your experience with us and are here to assist with any inquiries or concerns. Whether you have questions about a product, need assistance with an order, or require more information about shipping or payment, our customer support team is ready to help.

• How to Contact Us:
  You can reach us via email at mbilljr1@gmail.com  We will do our best to respond to your inquiries within 24 hours (Monday to Friday).

• Business Hours:
  Monday - Friday: 9:00 AM - 5 PM (Local Time)
  Saturday: 10:00 AM - 3:00 PM (Local Time)
  Sunday: Closed

2. Ordering and Payment

• Placing an Order:
  Orders can be placed directly through our website. Simply select your products, add them to your cart, and proceed to checkout. You’ll receive an order confirmation via email once your purchase is complete.

• Payment Methods:
  We accept major credit and debit cards, PayPal, and other secure payment methods. All transactions are processed securely.

3. Shipping and Delivery

• Order Processing Time:
  Orders are typically processed within 1-2 business days after confirmation. You will receive a tracking number once your order has been shipped.

• Shipping Methods:
  We offer a range of shipping options, including standard and expedited delivery. Shipping times and costs are calculated at checkout based on your location.

• Shipping Address:
  Please ensure the correct shipping address is provided during checkout. Nola Filipino Spices is not responsible for delays or non-delivery caused by incorrect address details.

4. Returns and Exchanges

At Nola Filipino Spices, we want you to be happy with your purchase. If you are not completely satisfied with your order, we will gladly assist with returns, subject to the following terms:

• Eligibility for Returns:

  • Items must be returned within 5 days of the original purchase date.

  • Products must be in their original, unopened, and unused condition.

• Damaged or Defective Items:
  If your order arrives damaged or defective, please contact us immediately with photos of the item and packaging. We will replace the product or issue a refund as appropriate.

• Return Process:
  To initiate a return or exchange, please contact our customer service team at mbilljr1@gmail.com. We will provide you with a return authorization and instructions.

• Return Shipping Costs:
  For returns that are not due to an error on our part (such as wrong item shipped or damaged goods), the customer will be responsible for return shipping fees. Original shipping charges are non-refundable.

5. Customer Satisfaction Guarantee

Your satisfaction is our priority. If you’re not satisfied with the product you received or our service, please let us know. We’re committed to making things right and ensuring you have a positive experience shopping with us.

6. Privacy and Security

We take your privacy seriously. All personal information provided during the shopping process is stored securely and is only used for order fulfillment, customer service, and improving your shopping experience.

• Secure Transactions:
  We use SSL encryption to protect your payment information. Your payment details are never stored on our servers.

• Your Information:
  We will never sell or share your personal information with third parties, except when necessary to fulfill your order or as required by law.

7. Feedback and Suggestions

We love hearing from our customers! If you have any suggestions for improving our products or services, or if you’d just like to share your experience, please reach out to us via email at mbilljr1@gmail.com

Thank you for choosing Nola Filipino Spices! We look forward to providing you with the best Filipino culinary essentials and a top-notch shopping experience.